In light of the rapidly evolving COVID-19 pandemic, the MoPH has activated a set of remote access channels to healthcare services at Primary Health Care Corporation and Hamad Medical. The new virtual healthcare services have been developed to ensure the safety of everyone by allowing patients to schedule an appointment with healthcare by dialing 16000 to have a virtual consultation with their healthcare provider, receiving medical advice, sick leave and get their medicine delivered to their doorstep.

The 16000 will also continue to provide a 24/7 call centre service for all enquiries in relation to the COVID-19. The new nationwide remote healthcare service initiative primarily targets three medical aspects such as virtual consultations, issuing sick leave certificates remotely and medication refill delivery to patient’s home.
Patients requiring PHCC services can dial 16000 and choose the PHCC option, they will then be routed to a PHCC community call center offering remote telephone and video consultations for patients requiring both routine and priority care. The community call centre will be operating seven days a week from 7am to 11pm. Clients accessing this service can expect a video or telephone consultation with a physician who will provide them with advice, diagnosis and offer prescriptions.

In addition, the service will assess those patients with routine conditions providing guidance. HMC has launched an innovative Urgent Consultation Service, enabling patients with non-life threatening conditions to speak to a specialist physician over the phone. Patients can dial 16000 and will then be routed to an HMC coordinator who will triage their case before transferring them to a specialist.

This service will cover 11 specialities for urgent care needs only — urology, cardiology, orthopaedics, general medicine, general surgery, dermatology, ENT, OBGYN, dental and paediatrics.
The specialists will also be able to check and book/ rebook appointments if needed. These services are available to all registered PHCC and HMC patients with Health Cards. HMC’s Department of Geriatrics has also launched a virtual clinic for patients enabling elderly patients to receive consultations in the comfort of their own home. This service has been launched to protect elderly residents in Qatar who have been advised by MoPH to stay at home unless absolutely necessary.

If patients are given care through a video or telephone consultation with their healthcare provider, and require a sick leave certificate, they will be issued sick leave electronically through the e-Jaza system, the patient can then download the sick leave certificate available on the MOPH website, using QID/HC Number.

HMC and PHCC are working in partnership with Q-Post to have medications delivered to your home to ensure you can receive your required medications without having to attend the health centers or clinics. This started with a segment of patients on March 25 and be will rolled out in phases to the rest of the population accordingly.

Source https://thepeninsulaqatar.com/uploads/2020/03/29/c31d47f214e03e0170e9ba6bc627ba2037ceb67d.pdf

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